SUPPORT

CTC Connections support services provides a single-point-of contact for network transformation and consolidating multiple vendor equipment. Our experts offer various options in technical support, network performance measurements, and help isolate network and product problems.

Multivendor Support Services

Multivendor solutions are becoming the norm when deploying services on an integrated backbone. As service providers are seeking new ways to differentiate themselves, helping control operational costs and accelerating time to market requires skilled support teams who understand multivendor environments. By using ITIL based business processes we provide multivendor support services for networks covering interconnected systems to comply with regulatory requirements such as the Payment Card Industry-Data Storage Standards (PCI-DSS), the Sarbanes-Oxley Act, the Gramm-Leach Bliley Act, Health Insurance Portability and Accountability Act (HIPAA), Health Information Trust Alliance (HITRUST) to safeguard sensitive electronic information and mitigate the risk of it being compromised. Our services streamlines third party technology partners resources to provide a complete suite of support services, filling any gaps in capability, and technology across multiple network elements.

Multivendor Support Services

Our multi-vendor network support services primary goal is to fulfill unique requirements including but not limited to:

Business objectives

Operational objectives

Budget preparation

Vendor negotiation and selection

Integration with multivendor network equipment

Integration with existing or new OSS/BSS interconnect systems

Enterprise Support

To achieve the speed to market necessary to deliver the latest technology that power day to day operations requires continuous operational innovation. CTC Connections enterprise support service is best suited for telecommunication and data network service providers experiencing fast subscriber growth and competition, leading them to deliver fast, and reliable value added services. With our enterprise support service, your employees gain confidence and expertise, giving you valuable competitive advantage, professional knowledge, and skills.

Enterprise Support

Our comprehensive portfolio of enterprise support service includes but is not limited to:

Network capacity planning

Acquiring new planning tools and systems

Technical details management and reporting

Preventative maintenance management

Management training and recruitment

Prepare service level agreements with vendors

Introduce new concepts and streamline workflow

Staff development and best practices and standardizing procedures

Manage revenue network elements including RF, Core, IN, and transmission