CTC Connections support services provides a single-point-of contact for network transformation and consolidating multiple vendor equipment. Our experts offer various options in technical support, network performance measurements, and help isolate network and product problems.
Multivendor Support Services
Multivendor solutions are becoming the norm when deploying services on an integrated backbone. As service providers are seeking new ways to differentiate themselves, helping control operational costs and accelerating time to market requires skilled support teams who understand multivendor environments. By using ITIL based business processes we provide multivendor support services for networks covering interconnected systems to comply with regulatory requirements such as the Payment Card Industry-Data Storage Standards (PCI-DSS), the Sarbanes-Oxley Act, the Gramm-Leach Bliley Act, Health Insurance Portability and Accountability Act (HIPAA), Health Information Trust Alliance (HITRUST) to safeguard sensitive electronic information and mitigate the risk of it being compromised. Our services streamlines third party partner resources to provide a complete suite of support services, filling any gaps in capability, and technology across multiple network elements.
Our multi-vendor network support services primary goal is to fulfill unique requirements including but not limited to:
Vendor negotiation and selection
Integration with multivendor network equipment
Integration with existing or new OSS/BSS interconnect systems
To achieve the speed to market necessary to deliver the latest technology that power day to day operations requires continuous operational innovation. CTC Connections enterprise support service is best suited for telecommunication and data network service providers experiencing fast subscriber growth and competition, leading them to deliver fast, and reliable value added services. With our enterprise support service, your employees gain confidence and expertise, giving you valuable competitive advantage, professional knowledge, and skills.
Our comprehensive portfolio of enterprise support service includes but is not limited to:
Network capacity planning
Acquiring new planning tools and systems
Technical details management and reporting
Preventative maintenance management
Management training and recruitment
Prepare service level agreements with vendors
Introduce new concepts and streamline workflow
Staff development and best practices and standardizing procedures
Manage revenue network elements including RF, Core, IN, and transmission