Service providers require a reinvention of information and communications technology business models to meet consumer and enterprise demand for innovative multimedia applications and services. This shift demands the need to transform networks and processes to deliver next generation services for consumers and enterprises.
To differentiate and facilitate execution of the transformation journey while keeping costs under control, we provide the structure, processes, and tools necessary. Our specialists work closely with our customers to understand and plan the best path forward, within the context of broad consultative engagement, assist our clients make the best use of existing assets and introduce new and unique applications needed to succeed.
CTC Connections business consulting services focuses on these key services:
Network Performance and Integration
We propose and facilitate network performance optimization, assess network quality of service and system integration services on the most sophisticated fixed and wireless networks worldwide. We assist operators get the most of their network through network planning, design facilitation, multi-vendor network integration and seamless migration to next generation network infrastructure.
Operations and OSS/BSS Management
Help operators consider all aspects to support new services including skills, processes, tools, and technology. We evaluate core assets that can support new services while applying best practices and tools to increase customer retention and optimized operational costs. Our consultants capture and translate operator vision and business model into an executable plan in a controlled manner that guarantees quality of service your customers expect.
IT Security and Risk Consulting
Count on our assistance to address information security, risk and compliance needs of your organization. Our IT security consulting practice provides a broad portfolio of services to address ITIL business process optimization, organizational maturity, risk management and compliance needs of our clients. Whether strengthening your organization's regulatory compliance posture or assessing cyber security vulnerabilities and risks, we help our clients meet ITIL based business processes, Payment Card Industry-Data Storage Standards (PCI-DSS), the Sarbanes-Oxley Act, the Gramm-Leach Bliley Act, Health Insurance Portability and Accountability Act (HIPAA), Health Information Trust Alliance (HITRUST), and other security compliance needs. Our team of ITIL experts and security certified professionals will support your organization recover from and prepare meaningful actions aligned with your objectives.
Facilitate the development and grow new revenue sources by investing in the right skills and personnel. We help operators plan, and simplify business operations to bring services to market faster while keeping costs under control. Infrastructure Management under the broader umbrella of Information and Communications Technology (ICT) can be in different forms, from initial development of business cases through the selection or review of specific solutions. Processes conforming to the latest ITIL and other recognized bodies such as Microsoft Operations Framework (MOF) or IBM Tivoli Unified Process (ITUP) and Telecommunications Forum (eTOM) are used. These will cover the usual items such as service, change and support management as well as business continuity planning.
Components / Features:
IT security and risk consulting
Project and program management
Procedures and processes
Infrastructure/networks design and implementation
IT and network architecture definition
Deliverables include any combination of the following:
Enterprise risk management, regulatory compliance and cyber security
Review and audit of delivered functional specifications, design specifications and acceptance specifications
Request for Information (RFI) and Request for Proposal (RFP)
Evaluation methodology and selection criteria for specific solutions
Business case for the introduction of new systems/new business initiatives
Impact reports of new technologies and services upon existing support systems
Business requirement specifications for support systems
Understanding both the infrastructure and revenue network elements, we help operators increase productivity and improve on results using proven and tested methodologies that make most sense for both the operator and end-users.